SHIPPING POLICY
COVID-19 UPDATE:
Due to the current COVID - 19 situation, the actual delivery time may vary depends on your local carrier. If you have any concerns about your order, please feel free to contact us at hello@volcancreative.com
How Long Does Delivery Take?
● 7-30 Business Days.
How Will My Delivery Be Shipped?
● Amazon functions as our Logistics Partner to ship out TRANSCARTON products. They will choose the carrier that they think works best for our customers.
Note: Crowdfunding products will be sent uniformly from Shenzhen warehouse
I Ordered More Than One Item. Will They All Be Delivered At The Same Time?
● We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, Depending on the product. Once an item has been shipped, You will receive a shipment notification Email.
Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?
● Unfortunately, We cannot change the shipment once the product is En Route.
What Do I Need To Do When I Received A Different Product Than What I Ordered?
● Please contact Customer Support at hello@transcarton.com.
Due to the current COVID - 19 situation, the actual delivery time may vary depends on your local carrier. If you have any concerns about your order, please feel free to contact us at hello@volcancreative.com
How Long Does Delivery Take?
● 7-30 Business Days.
How Will My Delivery Be Shipped?
● Amazon functions as our Logistics Partner to ship out TRANSCARTON products. They will choose the carrier that they think works best for our customers.
Note: Crowdfunding products will be sent uniformly from Shenzhen warehouse
I Ordered More Than One Item. Will They All Be Delivered At The Same Time?
● We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, Depending on the product. Once an item has been shipped, You will receive a shipment notification Email.
Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?
● Unfortunately, We cannot change the shipment once the product is En Route.
What Do I Need To Do When I Received A Different Product Than What I Ordered?
● Please contact Customer Support at hello@transcarton.com.